1-800-411-PAIN Referral Service
FounderDr. Robert Lewin
United States
ServicesMedical and Lawyer Referral Service

The company 1-800-411-PAIN Referral Service was an American medical and lawyer referral service until it closed in December 2018.[1][2][3][4][5] The firm, based in Davie, Florida, was established in 1995 by Dr. Robert Lewin. The organization is an attorney-referral system for victims of motor vehicle accidents, slip and falls, work related injuries and recreational accidents. The Florida Trend cites it as one of Florida's larger for-profit lawyer referral services, and Biotech Week cites the company as one of America's "leading treatment and lawyer referral resources for people injured in auto accidents."[6][7]

Background and trademark[]

411-PAIN was established in Florida in 1995 by chiropractor Dr. Robert Lewin.[7] In a 2010 United States District Court Southern District of Florida case it states that 411-PAIN provides "assistance to victims of motor vehicle, slip and fall, work-related, and recreational accidents seeking medical, chiropractic and therapeutic care and legal advice by referring them to doctors and other health care professionals, scheduling appointments, and referring victims seeking legal advice to local attorneys."[8]

In advertising, the company is known for its phrase, "After 911, Call 411, 1-800-411-PAIN."[9] Their radio and television-based commercials usually feature actors portraying police officers or emergency workers urging motor accident victims to contact both a lawyer and doctor as soon as possible after the crash after calling 911.[6] In 2011, the firm introduced an iPhone application which provides accident victims with the opportunity to "catalog and report an accident to 411 PAIN, including pictures of the vehicles involved, photos of drivers' licenses, insurance cards and license plates, and record any bodily pain you have."[6]

Legal Issues[]

In 2010, a class-action lawsuit was launched against 1-800-411-PAIN Referral Service by Ganesh Sohan and Bryan Rodriguez alleging that the company misrepresented the nature of their services and the compensation received by accident victims. The lawsuit states that instead of victims directly receiving the $10,000 stated in their advertisements, 1-800-411-PAIN Referral Service operates by "secur[ing] insurance payments and reimbursement for medical services."[10] Sohan and Rodiguez's lawyers alleged that companies like 1-800-411-PAIN Referral Service operate by referring them to clinics owned by the company, providing medical services that intentionally deplete the $10,000 maximum allowable medical costs that are covered by personal injury protection (PIP) insurance and billing clients for all other expenses. The lawsuit also stated that, at the time, they "unlawfully solicit[ed] clients... on behalf of lawyers pursuing personal injury claims" and "intentionally misled consumers into believing they are contacting a lawyer for legal services or a service that will explain to them their rights... when, in fact, they are contacting chiropractic medical clinics."[10]

In 2012, the Attorney General of the State of Florida sued 1-800-411-PAIN Referral Service for unlawfully misrepresenting the amount of money and compensation to which customers were entitled in their advertising and for misleading clients into believing that police officers required accident victims to call 411 PAIN after dialing 911 following an accident.[11] The case was settled out of court, and 1-800-411-PAIN Referral Service agreed to change its advertising practices and make a charitable contribution of $550,000 to the Broward Health Foundation and the Joe DiMaggio Children's Hospital.[12]

Charitable Giving[]

411-PAIN has been involved in the Read and Rise program in low-income schools in both Miami-Dade and Broward Counties, donating $60,000 to the cause.[7] They also funded $60,000 for what is known as the 411 Pain Cash for Teachers Contest, which "awards $1,000 per month to a teacher in each county, culminating with a May grand prize of $11,000 for each district."[7] In March 2011 they donated $2,120 to Miami-Dade Schools Superintendent Alberto M. Carvalho and Martha Harris, principal of Dr. Henry W. Mack Elementary School in Miami to fund a Scholastic Book Fair in which $5 gift certificates were given to children to buy books of their choice.[7] The firm also organizes the 411 Pain Bowl between schools in southern Florida and is also active in the campaign against bullying in schools and sponsors The Prevention Team, an anti-bullying organization.[13][14] On September 29 2011, the company, along with Romance 106.7FM, Budweiser, Miccosukee Resort & Gaming and Walgreens, organized a Latin music concert in Miami named "Una Copa con Romance," attended by some 1500 people and artists such as Charlie Zaa.[15] In October 2011, the firm sponsored basketball coach Isiah Thomas's Mary's Court foundation and the "South Florida All-Star Classic" charity match featuring LeBron James, Dwyane Wade, and Chris Bosh, held at the S. Century Bank Arena on the Modesto Maidique Campus of Florida International University.[16]


  1. ^ "Chiropractor's advertising model seeks to consolidate fragmented markets". South Florida Business Journal. 28 January 2011. Retrieved 3 March 2012.
  2. ^ "State of Florida, Department of State". Florida Department of State. 4 April 2010. Retrieved 3 July 2011.
  3. ^ "Fictitious Name Filing State of Florida, Department of State". Florida Department of State. 8 August 2010. Retrieved 13 August 2010.
  4. ^ "Dun & Bradstreet Reports". Dun & Bradstreet. 12 April 2011. Retrieved 16 August 2012.
  5. ^ "UNITED STATES DISTRICT COURT DISTRICT OF MINNESOTA" (PDF). Justia. 28 December 2012. Retrieved 28 December 2012.
  6. ^ a b c Art Levy (1 September 2011). "1-800-new-rules? High-profile ads are earning for-profit lawyer referral services unwanted attention.(Of Counsel)". Florida Trend via HighBeam Research (subscription required). Archived from the original on 29 June 2014. Retrieved 17 August 2012.
  7. ^ a b c d e "411-Pain Gives Elementary School Students the Gift of Reading". Biotech Week via HighBeam Research (subscription required). 9 March 2011. Archived from the original on 29 June 2014. Retrieved 17 August 2012.
  8. ^ "1 800 411 PAIN Complaint". United States District Court Southern District of Florida, accessed via Scribd. Retrieved 17 August 2012.
  9. ^ "411-pain". Trademark Infringement Attorney.com. Archived from the original on 9 January 2013. Retrieved 17 August 2012.
  10. ^ a b Rab, Lisa (December 9, 2010). "Crash Course: 411-PAIN Network Will Line Their Pockets with Your Insurance Money". Miami New Times. Retrieved November 13, 2015.
  11. ^ Huff, Andrea (June 4, 2012). "411-PAIN ordered to change ads, contribute to charity as part of settlement". Orlando Sentinel. Retrieved November 13, 2015.
  12. ^ Bondi, Pam (June 1, 2012). "Attorney General Bondi's Office Requires 411-PAIN to Change Advertising Practices and Make Charitable Contribution of $550,000". Attorney General Pam Bondi, Florida Office of the Attorney General. Archived from the original on November 17, 2015. Retrieved November 13, 2015.
  13. ^ "411 Pain Supports Anti-Bullying Campaigns". Yahoo! News. 20 March 2012. Retrieved 17 August 2012.
  14. ^ "411 Pain - The Title Sponsor Of The Prevention Team". The Prevention Team. Retrieved 17 August 2012.
  15. ^ "SBS Touts 'Una Copa con Romance'". Wireless News via HighBeam Research (subscription required). 9 October 2011. Archived from the original on 11 June 2014. Retrieved 17 August 2012.
  16. ^ "ISIAH THOMAS' MARY'S COURT FOUNDATION DONATES TO FLORIDA INTERNATIONAL UNIVERSITY 1ST GENERATION SCHOLARSHIP FUND". US Fed News Service, Including US State News via HighBeam Research (subscription required). 11 October 2011. Archived from the original on 29 June 2014. Retrieved 17 August 2012.

External links[]